Returns & Exchanges
At A Friend Indeed Australia, we want you to love your new fashion finds, which is why we offer a 30-day return policy for all unworn items in their original condition. Whether you need a different size or a complete refund, our team is here to ensure your shopping experience remains seamless.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn state.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at any Australia Post location or scheduled pickup point.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing